FAQs

Frequently Asked Questions (FAQs)

I forgot my password. How do I reset it?

Click “Log In” in the upper right-hand corner of the site. On the next page, click “Forgot Password.” Fill in your email address and click “Reset Password.” You will receive an email with a link to reset your password.

 

How do I renew my membership online?

If your account is not on auto-renew, and you would like to renew, please log in and go to your account dashboard by clicking “Account” in the top navigation bar. Scroll to the “Membership” header and click the “Manage” button. From here you can renew your account. If you have a credit card on file this card will be charged. If you don’t have a credit card on file, you’ll be asked to fill out payment information.

 

How do I update my credit card information?

To update your credit card information, please go to your account dashboard by logging in and clicking the “Account” tab in the navigation bar. Under the “Membership” header, click the “Billing” button. From here you will be able to update your credit card information.

 

How do I add/delete representatives to my member account?

Organizational level members are able to have an unlimited number of organization staff as sub-members to their account. To add or delete sub-members, the admin for the organization’s account should log in and click the “Account” tab in the navigation bar. Under the “Organization” header, click the “Members” button. To delete a sub-member, click the “Delete” button next to that individual’s name. To add sub-members, enter their email address under the “Add Members” header to send an e-invitation. Users will receive an email prompting them to sign up and join the organization’s account on socialenterprise.us.

 

My organization has multiple social enterprises. Can they all be listed on the website as separate brands?

You need to be an SEA member to be listed on our website. If you’re a member and you have multiple social enterprises under one parent company that you’d like  listed as separate and distinct organizations on our website, you can add an additional brand for 70% off the regular organizational member rate. Email info@socialenterprise.us for more information on how to receive your discount.

 

What is your membership refund policy?

SEA membership dues are paid on an annual basis and include one year of benefits. Members may submit a request for a full or partial refund within 15 days of payment. When applicable, exceptions include partial refunds for appropriate discounts or membership level downgrades. For questions about your membership payment, email info@socialenterprise.us.

 

How do I change my account contact information?

Log in to your member account by clicking the “Log In” icon in the upper right-hand corner of the site. Once you are logged in, go to your “Account” and click “Edit” under My Profile. This will allow you to update your contact information, networks, interests and options.

 

How do I post a job, product or event? Do I have to be an SEA member?

Only organizational members and sub-members have the ability to post jobs, products and events on SEA’s website. To do so, log in to your account dashboard, scroll to the applicable heading and click “Post an Organization Job,” “Post a Product,” or “Post an Organization Event.”

 

How can I promote my organization, job, product or event on the website and in the weekly newsletter?

We reserve promotional opportunities for SEA organization members only. If you are not already a member, the first step would be to create an account and join SEA on behalf of your organization.

For further promotion, members can pay $30 to feature a job, product or event by logging in to your account dashboard, scrolling to the applicable heading, and clicking “Feature.” If you have a credit card on file this card will be charged. If you don’t have a credit card on file, you’ll be asked to fill out payment information.

“Featured” jobs, products and events will display at the top boxes of the respective webpage. Jobs, products and events must first be posted on the website to be considered for inclusion in the weekly newsletter. Priority will be given to featured items.

 

Does SEA have a membership referral program?

Yes, we do! You will receive a 10% rebate on your next membership renewal for every member you refer. This rebate will be applied after you renew your membership. In order to receive the rebate, the person you referred must list you as the referral source on their membership application.

 

Will there be a summit in 2016?

The SEA Summit is now a bi-annual event. The next Summit will take place in 2017. Look for a save-the-date in late 2016. In the meantime, you can stay up to date on local and regional events on our social enterprise events calendar.

 

If I donate money to SEA, where will these funds be applied?

If you are a member in a chapter market, your donation will be allocated to your respective chapter as unrestricted funding. If you choose to donate and are not in a chapter market, your contribution will be allocated to SEA’s national headquarters as unrestricted funding.

 

There is not a chapter in my area. How do I start one?

To learn more about starting your own local SEA chapter, email info@socialenterprise.us.

 

What is SEA’s Federal Tax ID Number?

Our Federal Tax ID Number is 74-2964255. View or download our W-9 here.